Arrow Planet Privacy Policy

Last updated October 13, 2026

Arrow Planet is a puzzle game for iOS and Android (the "App") published by Brainwave Learning Apps ("we", "us" or "our"). This Privacy Policy explains what information the App handles, why, who it is shared with, how long it is kept and the choices and rights you have. It also covers the Arrow Planet pages of this website and the messages you send us.

By installing or using the App you acknowledge that you have read this Privacy Policy. If you do not agree with it, please do not use the App.

1. Information the App handles

Information that stays on your device

Your level progress, the board you were playing, coins, boosters, the purchases you made in the App, the tutorial cards you have seen and your sound and vibration settings. This information is stored only on your device and in your device backup if you have enabled backups with Apple or Google. We have no access to it.

Information you give us

If you email us, we receive your email address, your message and anything you choose to include, such as screenshots, your device model and the app version. We use it to answer you and to improve the App.

Information collected automatically

When the App shows ads, measures how it is played or reports a crash, the services described in sections 3 and 4 collect device and usage information:

• Device and app information such as device model and manufacturer, operating system and version, app version, language, time zone, screen size, memory and storage state, network type and carrier.
• Identifiers such as the IP address and the approximate location derived from it, the advertising identifier of your device (the Google advertising ID on Android, the IDFA on iOS, only with your permission where the law or the platform requires it) and random identifiers that the ad, analytics and crash reporting services create for your installation of the App.
• Usage information such as levels started and finished, boosters and rewarded videos used, session length, ads shown and tapped, and crash and performance logs with the state of the App when it crashed.

Purchases

Purchases are processed by Apple through the App Store or by Google through Google Play. We receive a confirmation of the purchase, such as the product, date, status and an anonymous transaction identifier, but never your name, payment card or billing address. Restore purchases in the App settings reads the purchases of your store account from Apple or Google.

What we do not collect

We do not ask for or collect your name, precise location, contacts, photos, microphone, health, financial or biometric information. The App asks for no permission prompts on Android, and on iOS only for the tracking permission described in section 3. Please do not send us sensitive information.

2. How we use information

• To provide the App and its features, such as your levels, coins, boosters and purchases.
• To show ads, measure their performance and limit how often you see them, personalized only with your permission or consent where the law or the platform requires it.
• To understand how the game is played, for example which levels are too hard, to find and fix crashes and bugs on the devices and versions they happen on, and to improve the App.
• To answer your messages and requests.
• To keep the App and its users safe and to prevent fraud, spam and abuse.
• To comply with the law, enforce our terms and protect the rights, property and safety of our users, Brainwave Learning Apps and others.
• In connection with an organization, reorganization, merger, sale or transfer of the App or our business, see section 5.

Legal bases for users in the European Economic Area, the United Kingdom and Switzerland. We process personal data to perform our contract with you (to provide the App you chose to use), for our legitimate interests (to keep the App working, secure and improving, to show non personalized ads that fund the free game, to answer your messages and to establish, exercise or defend legal claims), which we balance against your rights, with your consent (personalized ads and tracking), which you can withdraw at any time without affecting earlier processing, and to comply with legal obligations.

3. Advertising

The App shows ads served by Google AdMob, a service of Google LLC. Google serves ads from its own advertisers and from the advertising partners it works with, and we may add other ad networks through AdMob mediation in the future, in which case we will update this policy. These companies collect the information described in section 1 to deliver, measure and, where permitted, personalize ads, to limit how often you see an ad and to detect fraud, and they may combine it with information from other apps and websites under their own policies. How Google uses information from apps that use its services.

• iOS. The App asks for your permission through App Tracking Transparency before the advertising identifier is used to track you. If you decline, you still see ads, just not ones based on that identifier. You can change your choice at any time in Settings, Privacy and Security, Tracking. Installs that come from an ad may be reported to the advertiser through Apple's SKAdNetwork, which does not identify you.
• European Economic Area, United Kingdom and Switzerland. The App asks for your consent through Google's consent form, which follows the IAB Transparency and Consent Framework, before personalized ads are shown. You can change your choice at any time in the App settings under Privacy choices.
• Android. You can delete or reset your advertising ID in your device settings under Google, Ads, or Privacy, Ads.
• US states. Under some US state laws, letting ad partners use your identifiers for personalized ads may count as "selling", "sharing" or "targeted advertising". You can opt out with the device settings above or by writing to us, see section 11.
• No ads. The No ads purchase removes the ads shown between levels and under the board. Videos you choose to watch for a reward still come from the same ad service.

Ads are provided by third parties. We do not endorse and are not responsible for the products, services or websites they promote.

4. Analytics and crash reports

The App uses Google Firebase Analytics and Firebase Crashlytics, services of Google LLC. Analytics counts how the game is played (for example levels started and finished, boosters and rewarded videos used, session length, country, device and app version) so that we can balance the levels and see which features matter. Crashlytics collects crash reports (device model, operating system and app version, memory and storage state, the sequence of events before the crash and the technical state of the App when it crashed) so that we can find and fix bugs. This information is tied to random identifiers of your installation of the App, not to your name, and we do not use it to identify you. It is kept for the periods set in Firebase and described in the Firebase privacy information.

5. How information is shared

• Service providers and partners described in sections 3 and 4 and the platform services of Apple and Google, only to provide their services, under their terms and, where they act on our behalf, only for our purposes.
• Legal and safety reasons. To comply with laws, court orders, legal process or lawful requests of public authorities, to enforce our terms, to protect the rights, property and safety of our users, Brainwave Learning Apps or others, and to detect and prevent fraud and security issues.
• Organization and business transfers. Arrow Planet is operated under the Brainwave Learning Apps name and may be organized into, or transferred to, a company or another legal entity, or be part of a merger, acquisition, financing, reorganization, sale of assets or insolvency proceeding. Information we hold may be transferred to that entity, successor or acquirer, which will be bound by this Privacy Policy for that information unless you are notified otherwise.
• With your consent or at your direction.
• Aggregated or de-identified information that cannot reasonably be used to identify you, for any purpose.

We do not sell your personal information for money.

6. How long information is kept

Information on your device stays there until you delete the App. We keep your emails as long as we need to answer you and keep a record of our correspondence, then delete them. The services described in sections 3 and 4 keep what they receive for the periods set out in their own policies. We may keep information longer when the law requires it or to establish, exercise or defend legal claims.

7. Security

The App sends its requests over encrypted connections (HTTPS), keeps your game data on your device and we run no server that stores it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Protect your device with a passcode and keep it up to date. To the extent permitted by law, we are not responsible for unauthorized access to information caused by circumstances beyond our reasonable control, including incidents at third party services.

8. International transfers

We and the services we use may process information in the United States and other countries whose data protection laws may differ from those of your country. Where the law requires it, these transfers rely on appropriate safeguards, such as adequacy decisions or the Standard Contractual Clauses of the European Commission used by our providers.

9. Children

The App is not directed to children under 13, or under the minimum age to consent to the processing of personal data in their country (up to 16 in some countries of the European Union), and we do not knowingly collect personal information from them. If you are a parent or guardian and believe your child has provided personal information through the App, contact us and we will delete it.

10. Your choices and rights

Choices on your device

• Delete the App to remove everything it stored on your device.
• Allow or deny tracking on iOS, reset or delete your advertising ID on Android and change your ad consent in the App settings, see section 3.
• Buy No ads to remove the ads between levels and under the board.

Your rights

Depending on where you live, for example in the European Economic Area, the United Kingdom, Switzerland, Brazil, Canada, California and other US states, you may have the right to access your personal information, to correct it, to delete it, to receive a copy of it in a portable format, to object to or restrict its processing, to opt out of targeted advertising, profiling and the sale or sharing of personal information, and to withdraw a consent you gave. We will not treat you differently for using these rights. Residents of the European Economic Area, the United Kingdom and Switzerland may also complain to their data protection authority.

How to make a request

Email support@hotkeys.io with the subject "Arrow Planet privacy request". We may ask for information to verify your request, and an authorized agent may act for you with your signed permission. We answer within the time the law requires, usually 30 or 45 days. Because we keep no account or game data on our servers, we may be unable to link information held by third party services to you, in which case we will explain how to use your device settings or contact that service directly. If we decline your request, you may appeal by replying to our decision, and if your appeal is denied you may contact your state attorney general or data protection authority.

11. Notice for US state residents

This section supplements the policy for residents of California and other US states with consumer privacy laws.

• Categories collected in the last 12 months: identifiers (IP address, advertising identifier, installation identifiers of the ad, analytics and crash reporting services, and your email address if you write to us), internet or other electronic network activity (interactions with the App and with ads), approximate geolocation derived from the IP address, inferences that ad partners may draw about your interests, and commercial information (purchase confirmations). We do not collect sensitive personal information.
• Sources: you, your device and the services described in sections 3 and 4.
• Purposes: those in section 2.
• Disclosures for business purposes: identifiers, network activity and approximate geolocation to the platform, analytics and crash reporting providers.
• Sale or sharing: identifiers, network activity, approximate geolocation and inferences may be made available to advertising partners for cross context behavioral advertising, which some laws treat as a sale or sharing. You can opt out as described in section 3 or by emailing us. We do not knowingly sell or share the personal information of consumers under 16.
• California Shine the Light: we do not share personal information with third parties for their own direct marketing purposes.
• Nevada: we do not sell covered information as defined by Nevada law. You may still send us an opt out request by email.

12. Other things you should know

• Do Not Track and Global Privacy Control. These are browser signals. In the App, use the device and in-app controls described in sections 3 and 10. The Arrow Planet pages of this website set no cookies and load no advertising or analytics scripts.
• Third party content and links. Ads and the websites they lead to belong to their owners and are provided by third parties under their own terms. We are not responsible for their content or practices.
• Offline play. The game itself works without an internet connection. Ads, analytics, crash reports and purchases need a connection and happen only when one is available.

13. Changes to this policy

We may update this Privacy Policy from time to time, for example when we add features or when the law changes, and we will change the date at the top when we do. When a change is material, we will also give notice in the App or on its store page where the law requires it. The updated policy applies from its date, and continuing to use the App after that means you accept it to the extent permitted by law.

14. Who we are and how to contact us

Arrow Planet is published under the name Brainwave Learning Apps and may be distributed on the App Store and Google Play through the developer accounts of Brainwave Learning Apps or its affiliates. For any question about this Privacy Policy or your information, email support@hotkeys.io and put Arrow Planet in the subject.