Chocolate Puzzle: Choco Poco Support

Snap the chocolate, serve cute animal customers

Questions, bugs or ideas? Write to support@hotkeys.io and put Choco Poco in the subject, we read every message. Please add your phone or tablet model, its system version, the level you were playing and a screenshot if you can.

How to play

  1. Look at the speech bubble of the first customer in the queue. It shows the piece they want, for example a 2x3 piece. A 3x2 piece is just as good.
  2. Put your finger on the bar and slide along a groove, it lights up. Let go to snap. A snap always goes straight through the whole piece, so think before you break.
  3. A piece that matches the order goes to the customer, who leaves happy. The next customer is checked at once, so one smart snap can serve several customers in a row.
  4. Pieces nobody wants yet wait on the tray. The tray has only a few slots, so snap only what a customer can take soon.
  5. Later customers want a piece with a hazelnut inside, so every cut counts.

There is no timer, take your time. Levels with a Hard badge are a real challenge. A clean win gives three stars, a win with boosters two and a win after a continue one. Every win gives coins, more for hard levels and clean wins.

Boosters

New players start with a few of each. When a booster runs out, tap it to get a pack for coins, or watch a short video for one when a video is available.

Common questions

I lost a level, what now?

A level is lost when the tray is full and no piece fits the next order, when no piece is big enough for the next order, or when only single squares are left. You can tap +1 Slot to keep playing with one more slot on the tray, for 100 coins or by watching a video. The game may step back a few snaps so the level can still be won, and a continued level gives one star. You can also tap Try again to start the level over, or go home.

How do I restart a level?

Open the settings during a level and tap Restart.

Will I lose my progress?

There is no account, your levels, stars, coins and boosters are saved on your device. They come back with a device backup, for example on a new phone set up from a backup. If you delete the app without a backup they are gone and we cannot restore them.

Can I play offline?

Yes, the game works without an internet connection. Videos for rewards and purchases need a connection.

How do I change the language, sound, music or vibration?

Open the settings with the gear button. The language can follow your phone or be set on its own.

Purchases on iPhone and iPad

What can I buy?

The Sweet Shop, opened from the coin counter or the settings, offers No Ads, the Starter Pack (No Ads, 2000 coins and 5 of each booster) and coin packs. No Ads removes the banner and the ads between levels, and the rewards of the optional videos then come without a video. The Android version is free with ads and has no shop.

I bought No Ads and still see ads

Purchases arrive within a few seconds. If not, open the Sweet Shop and tap Restore purchases. It also brings No Ads and the Starter Pack back on a new iPhone or iPad or after reinstalling, as long as you use the same Apple account. Coins and boosters from purchases are added once and are not restored.

Refunds

Purchases are handled by Apple. Ask for a refund at reportaproblem.apple.com. If something you bought did not arrive, write to us and we will help.

Ads and privacy choices

The free game shows a banner under the board and a full screen ad between some levels, never after a lost level. Videos for rewards are always your choice.

If you see an ad that should not be there, send us a screenshot and we will try to block it.

Privacy and terms

There is no account and your game stays on your device, see the privacy policy for iPhone and iPad or Android and the Terms of Service. Choco Poco is published by Brainwave Learning Apps on the App Store and by Lantern Tales on Google Play.